• Once the transaction has been completed you will receive a confirmation e-mail to the address provided. If you do not receive a confirmation e-mail please contact us

  • The online shop www.savetheduck.it remains open and our clients can continue to place orders, which will be sent out regularly in alignment with the latest measures implemented by the Italian Government. Our delivery times may vary between 2 and 5 working days. Our shops in Milan and Venice are currently closed. For further information, our customer services team will be happy to deal with your queries safely from home, and can be contacted via this link
  • When you decide to go ahead and make a purchase, click on "proceed to checkout" or click on Basket in the top right hand corner of the web page. Type in your promo code in the promo code section exactly as it is written. Make sure there are no extra spaces before or after the promo code. Click "Apply Discount" and a message will appear confirming the validity of your promo code. The amount to pay will automatically be discounted.

  • We accept Amazon Pay, PayPal, American Express, MasterCard, MasterCard Debit, PostePay, Visa and Visa Debit.

  • We accept Amazon Pay, PayPal, American Express, MasterCard, MasterCard Debit, PostePay, Visa and Visa Debit.

  • Orders are delivered in 1-2 working days in Italy and 2-5 working days in other EU countries, depending on the shipment zone. We cannot provide exact delivery times for countries outside of the EU due to possible delays at customs.

  • Countries within the EU.

  • We guarantee our clients maximum peace of mind when purchasing from the website.
    So, if you are unsatisfied with your product, you have the right to return it.
    A purchased product can only be returned in the following cases (in compliance with Legislative Decree 206/2005):

    - the request must be made within 40 days of the order being placed.

    In order to open a returns procedure, a request must be raised from your personal account.
    Once you have raised a request, you will receive the return document via e-mail. This should be placed inside the parcel and the shipping label should be attached to the outside. A courier will collect the parcel within 3 working days following your request. You will be billed for the shipping costs (7 Euro) unless the return is being made due to a product defect or a shipping error.
    The goods will only be accepted in the following cases (compliant with Legislative Decree 206/2005):

    - the product must be intact and unused

    - the product accompanying label and/or seal should not have been removed

    - the original cardboard box in which the goods arrived should be used to return the product. If the original cardboard box is no longer available or damaged, another box in good condition can be used. In any case, the product packaging always needs to be inside the cardboard box

    - a product purchased on-line can only be returned following this procedure.
    If these conditions are met, we will refund the amount paid. If these conditions are not met, the product will be returned to sender. For further information on returns, click here.

  • You will be refunded as soon as the warehouse informs us that the product has arrived and its conditions have been checked. The refund will be accredited directly on to the credit card used to pay. If you paid by bank transfer, you will be refunded via bank transfer (you can type in your Iban and account holder name at the refund request stage).

  • Please Contact our customer services department.

  • Click Here to register.

  • We currently don't offer a gift wrapping service.

  • There is an Authenticity page to check garment authentication. Authentication can be done by scanning the QR code found inside each Save The Duck garment or by going to the website http://www.certilogo.com/ and manually typing in the 12 digit Certilogo code.

  • Sign up for our Newsletter to receive updates on Save the Duck products or type in your e-mail in the form at the bottom of this page.

  • Please contact our customer services department .

  • ? Unfortunately orders are processed automatically and cannot be cancelled.

  • There is no need to register to place an order, you can do that as a guest. We recommend registering as it will save time with future orders. Our registration procedure is fast and free.