You can buy at your leisure on our website. If you don't like the product you received you can send it back to us.
You can request a return if these conditions are true:
- The return request must be placed within 14 days after receipt of the parcel.
- The item must be intact and not used;
- The original tag must not have been removed
- The return shipping must be made using the original box and packaging in which the product was sent and received in. If the original packaging is missing or damaged, any carton in good condition may be used.
Once the return request has been created (please see below for instructions), you must send back the package within 5 days of the day after you created the return request.
If these requests are fulfilled we will refund the product price.
Shipping costs are 18€ and they will be deducted from the refund
Once the request has been made, you will receive the return document to be included in the package and the shipping label to be placed outside. You do not need to contact the courier directly to organize the pick-up. We take care of the collection request when we receive the return request. On our website you can express a preference regarding the day of the pick-up. In case you do no express any preference, courier will collect the package within 5 working days of the request.
If you are returning products from a country outside the CE area (including the United Kingdom) eventual Custom Duties will also be at your charge.
IMPORTANT: : Products purchased online can only be returned following the above mentioned procedure.
We will not accept products returned to an offline store or requests that don't respect the above mentioned procedure.