• Returns

    You can buy without any doubt at Save The Duck.

    If you don't like the product you received you can send it back to us.

    Returns You can request a return if these conditions are true:

    - The return request must be placed within 14 days as per our policy;for orders placed before 31 May The return request could be placed within 60 days

    - The item must be intact and not used;

    - The original tag must not have been removed;

    - The return shipping must be made using the original box and packaging in which the product was sent and received in. If the original packaging is missing or damaged, any carton in good condition may be used. In any case, the box containing the product must be covered with another package.

    If these requests are fulfilled we will refund the product price.

    To proceed to your return you must create a return request from your account page.

    Once the request has been made, you will receive the return document to be included in the package and the shipping label to be placed outside.

    Courier will collect the package within 5 working days of the request.

    The shipping costs of your return or size exchange are at your charge (18 euros).

    If you are returning products from a country outside the CE area eventual Custom Duties will also be at your charge.

    IMPORTANT: Products purchased online can only be returned following the above mentioned procedure.

    We will not accept products returned to an offline store or requests that don't respect the above mentioned procedure.

    If you are not registered and want to request a return click HERE in order to ask for return.