Please note that during sales delivery times may be delayed compared to our normal service levels.

Orders placed in the official Save The Duck online store are shipped in Italy via the courier DHL or equivalent and in other countries via DHL or equivalent. At shipment we will send you the tracking number so you can follow its progress.

Orders are processed after verification of the actual availability of the product and successful payment. In case of errors or impossibility of fulfilling the order, the amount charged will be refunded.

After the order has been processed, shipments are delivered in 2-3 working days in Italy and 2-5 working days in other EU countries, depending on the shipment zone.

We cannot provide exact delivery times for countries outside of the EU due to possible delays when going through customs.

For countries belonging to the European Community and for Switzerland, the goods will arrive directly at the place indicated without having to pay anything other than what was paid at the time of the order.

For other countries (including the United Kingdom) the courier may request the payment of customs duties and local taxes: the payment of the aforementioned customs charges shall always be borne by the customer.

Should the customer refuse to pay the duties, the costs for returning the package to the Supplier shall always be borne by the customer.

WARNING: no shipments shall be made to PO boxes. We do not ship to the Canary Islands, Madeira and the Azores Islands